PROCESS
How Crystal Maids Works
Quote
Create a quote in under 60 seconds with our online booking form.
Clean
Select a date and time you’d like our professionals to serve you.
Pay
Payment is securely processed automatically after we confirm that you are happy with our service.
Review
Provide us feedback so we can continue to evolve and understand our client’s needs.
ABOUT US
Tired after a long day at work? Don’t stress, leave it to us, it’s what we do best!
We deliver happiness through home cleaning. We offer a simple flat rate pricing system for full home services and an hourly service for partial home cleans. We focus on providing a seamless online booking platform, quality customer service and the best cleaning teams. Book your service today and experience a crystal clean home that you deserve.
Book NowOUR SERVICES
We cover a wide range of house cleaning services and household chores
If you’re not sure if we can help with a certain task, just ask! We will always do our best to serve your needs!
OUR HEROES
Meet Your Perfect Cleaning Team
We know the secret to a great service doesn’t just come down to the cleaning. It’s so important for you to have a trustworthy relationship with a house cleaning company that understands all of your needs. That is why we go the extra mile in carefully selecting friendly, highly experienced, background checked professionals, who are super keen to put a smile on your face.
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200% SATISFACTION GUARANTEED
If on the rare occasion we don’t deliver the best house cleaning service your boasting to you’re friends and family about we will come back and re-clean free of charge.
If you’re still not happy we will look to refund up to the full price of service. You really have nothing to lose and everything to gain. Give us a go, we won’t disappoint!
Book NowREVIEWS
Customer Reviews
Gemma Camille
Nathan’s team was great! Been let down by my previous two cleaners and these guys came through. Couldn’t speak highly enough for the cleaners and also the customer service provided by the support team. Will definitely use you guys again. Thank you!
Sun Star 11:11
Crystal Maids was the 4th company I tried, having been let down continuously from the previous ones. They were the first one’s to live up to their promises and regularly follow me up after services to check-in and make sure everything went well and to actively seek feedback. They genuinely seem to care about the customer and are responsive to all feedback- 10/10 for customer service and for going the extra mile on the job.
Opetera Toalima
Super impressed with with the cleaners and how well they cleaned my home!
LOCATION
Areas We Serve
Brighton, Brighton East, Hawthorn, Malvern East, Toorak, Stkilda, Box Hill, Richmond, South Yarra, Caulfield, Camberwell, Brunswick, Carlton, Fitzroy, Collingwood, Preston, Heidleberg, Essendon, Coburg, Footscray, Werribee, Yarraville, Williamstown, Newport.
FAQS
Frequently Asked Questions
Do you service my area?
We currently service all suburbs within a 40km radius of Melbourne. We can make exceptions though so please feel free to contact us.
What is included in a general cleaning?
Please see our 62 point checklist for all the tasks included on our general clean. If your home hasn’t been professionally cleaned within the last month, we highly recommend a deep clean on your first service. This allows us to get your home to our really high standard that we can maintain in the future.
How much will it cost?
We offer flexible pricing options. We do a flat rate for full home services and an hourly rate for partial home cleans. Please fill out our booking form to get a quote in just 60 seconds.
Do you bring your own cleaning equipment and supplies?
Yes, all cleaners own their own equipment and supply their own products. We do charge extra for our add on services that require green supplies or disinfectant cleaning. If you have any other special requests we will always do our best to accommodate them.
Can I request special tasks or extras?
Absolutely. When you get to the optional extras section of the booking form simply select the extras you’d like to add to the service. If what you are after isn’t on our list add your request to the general comments section and we will do our best to accommodate you.
What happens if something goes wrong during my appointment?
Your satisfaction is our number one priority. If something during the service didn’t go to plan our 200% Satisfaction guarantee would come into play. We would continue to work to make things right and you wouldn’t be charged up until you were happy. If we still couldn’t resolve the issue, we would then look to refund up to the full cost of the service.